Few podcasts delve deeply and crisply into the realm of customer service, marketing and the impact of how we do things on what our business results will be. Using historic and contemporary examples, O' Reilly is really portraying an advanced course of customer care and influence.
His fun approach always impresses Dan makes me look for a way to change what I do to improve my business.
More than that, I love to download it and play it on my iPad on the way to and from work each day. What a positive way to start the day!
That is the way I see it anyway
Go to Terry's CBC Blog
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